A man from Hyderabad made a disturbing discovery when he found a live worm crawling in a bar of Cadbury Dairy Milk Chocolate that he purchased from a metro station in the city.
Robin Zaccheus took to social media to share a video of the incident, also attaching the bill for the chocolate he had bought for ₹45 from Ratnadeep Retail store at Ameerpet metro station.
Customer’s post on X
“Found a worm crawling in Cadbury chocolate purchased in Ratnadeep Metro Ameerpet today. Is there a quality check for these near-expiry products? Who is responsible for public health hazards?” Zaccheus wrote in his post on Friday.
Found a worm crawling in Cadbury chocolate purchased at Ratnadeep Metro Ameerpet today..
Is there a quality check for these near to expiry products? Who is responsible for public health hazards? @DairyMilkIn @ltmhyd @Ratnadeepretail @GHMCOnline @CommissionrGHMC pic.twitter.com/7piYCPixOx
— Robin Zaccheus (@RobinZaccheus) February 9, 2024
Netizens react
The post quickly gained traction, with netizens urging Zaccheus to take strict action against the authorities.
A user wrote, “Raise a grievance to the Cadbury team. Will come to collect the sample and investigate.”
Another user commented, “Sue them and claim compensation.”
“Consult a good lawyer and file a case in the proper court, you may get a higher compensation. Compare company’s similar case compensations domestically and in other countries,” the third user wrote.
The Greater Hyderabad Municipal Corporation (GHMC) promptly responded to the post, assuring action on the matter. “The Concerned Food Safety team @AFCGHMC have been alerted on this issue and the same will be resolved at the earliest,” the post from GHMC stated.
Cadbury responds too
Cadbury Dairy Milk also addressed the issue, reaching out to Zaccheus and requesting further details about his purchase.
“Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at Suggestions@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Conversation, Mondelez India Foods Private Limited (formerly Cadbury India Ltd),” the company wrote on X.
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