In a post on X, formerly known as Twitter, Robin shared a video of the worm infested chocolate bar and included the receipt for the Rs 45 Cadbury that he bought at the Ratnadeep Retail store at the metro station.
“Found a worm crawling in Cadbury chocolate purchased at Ratnadeep Metro Ameerpet today. Is there a quality check for these near to expiry products? Who is responsible for public health hazards?, ”Robin wrote on X.
The images prompted varied reactions from social media users.
In response to the viral post, Cadbury Dairy Milk wrote, “Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at Suggestions@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Conversation, Mondelez India Foods Private Limited (formerly Cadbury India Ltd).”
In a separate response, Greater Hyderabad Municipal Corporation said, “The Concerned Food Safety team @AFCGHMC have been alerted on this issue and the same will be resolved at the earliest.”
Netizens swarmed the comment section and expressed disappointment. One user said, “Sue them and claim compensation.”
“Raise a grievance to the Cadbury team. Will come to collect the sample and investigate.” Another user added.
